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Easy Dial

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Privacy Policy

How we collect, use, and protect your information when you use our AI Business Support Call Assistant.

Last updated: May 7, 2025

1. Introduction

 

Welcome to Easydial.ai (“Easydial”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring transparency in how your personal information is handled. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Business Support Call Assistant services or interact with our website.

By using our services or visiting our platform, you consent to the data practices described in this policy.

 

2. Information We Collect

 

Personal Data You Provide:

 
  • Contact Information: Name, email address, phone number, and company details provided through contact forms or support channels.
  • Account Information: Username, password, and profile settings when you register or manage your account.
  • Call Content: Audio recordings and AI-generated transcripts of customer interactions for training, QA, and service enhancement.
  • CRM-Integrated Data: Customer names, tags, and notes pulled or updated through CRM integrations.

Payment Information

 

While Easydial does not directly store or process payment data, transactions may be handled via integrated third-party platforms. These providers are PCI-DSS compliant.

Information Collected Automatically

 
  • Technical Data: IP address, browser type, operating system, device type, and identifiers.
  • Usage Data: Interaction patterns, call duration, timestamps, and feature usage.
  • Cookies and Tracking Technologies: Used for authentication, session handling, and personalization. You can manage preferences through your browser settings.

 

3. How We Use Your Information

 
  • Deliver, manage, and improve our AI Call Assistant services.
  • Analyze interaction data for quality assurance and product development.
  • Facilitate customer support and troubleshoot technical issues.
  • Personalize your experience and conversation context.
  • Communicate with you regarding service updates, alerts, and new features.
  • Integrate with CRM platforms to sync lead and customer data.
  • Comply with legal obligations and enforce platform terms.
  • Detect and prevent fraud or misuse.

 

4. Information Sharing and Disclosure

 

We do not sell your personal data. However, we may share it under the following circumstances:

  • Service Providers: We engage trusted third parties for cloud hosting, call transcription, analytics, and other technical services. All providers operate under strict confidentiality agreements.
  • CRM and Integration Partners: We share data with CRM tools and platforms you authorise to enhance lead management.
  • Legal Requirements: We may disclose data to comply with applicable laws, regulations, or legal requests.
  • Business Transfers: In case of a merger, acquisition, or asset sale, your information may be part of the transferred assets.
  • With Consent: We may share data with other parties when you provide explicit consent.

 

5. Data Security

 

We implement industry-standard technical and organizational measures to protect your data:

  • Encrypted call storage and secure transmission via HTTPS.
  • Role-based access controls for sensitive information.
  • Firewall protection, intrusion detection systems, and regular audits.
  • Employee training on data privacy and handling.

Despite our efforts, no internet transmission is 100% secure. We encourage users to exercise caution and report any suspicious activity.

 

6. Your Rights and Choices

 

Depending on your location and applicable data protection laws, you may have the right to:

  • Access or request a copy of your personal data.
  • Correct inaccurate or outdated information.
  • Request deletion of your personal data.
  • Object to or restrict processing.
  • Request data portability.
  • Withdraw consent for processing (where applicable).

To exercise any of these rights, please contact us. We may require verification of your identity before fulfilling requests.

 

7. Data Retention

 

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, including:

  • Supporting service delivery.
  • Conducting internal analytics and audits.
  • Meeting regulatory obligations.

Audio recordings and transcripts are stored securely and removed or anonymized when no longer needed.

 

8. International Data Transfers

 

Easydial may process your information on servers located outside your country of residence. By using our services, you consent to such international data transfers. We ensure all transfers comply with applicable data protection laws and are safeguarded by appropriate measures.

 

9. Third-Party Links

 

Our platform may contain links to external websites or services. Easydial is not responsible for the privacy practices of third-party platforms. We encourage users to review their privacy policies before sharing personal information.

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in technology, services, legal obligations, or our practices. When changes are made, we will update the “Last Updated” date and may notify users via the platform or email when appropriate.

 

11. Contact Us

 

If you have any questions, concerns, or requests related to this Privacy Policy or your data:

Easydial.ai
Email: support@easydial.ai

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